Last updated: 11th May 2018
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third-party to recognise you and make your next visit easier and the website more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the website, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the website and we use different types of cookies to run the website:
We may use necessary cookies to authenticate users and prevent fraudulent use of user accounts. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website, deliver advertisements on and through the website, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
All About Cookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/
Booking(s) refers to the reservation of accommodation with The Blenheim Buttery
Booking Confirmation refers to the notification issued by Us, to confirm a Booking made with The Blenheim Buttery
Communication Facility refers to any emails or telephone conversations between You and Us (if any).
Establishment refers The Blenheim Buttery
Form refers to a web-based or an email-based data entry form designed by Us and used to help Us collect information about You. On direct bookings a hand written form is stored until check out and then destroyed
You (and related expressions like “Your” and “Yours” and “Yourself”) refers to you, a user of the eviivo Website or the Booking Service or the Communication Facility operated by Us.
Your Content refers to contact information, including Your name, town and country, email and phone number which You may submit to Us when submitting a Form.
We (and related expressions like “us” and “our” and “ours” and “ourselves”) refers to The Blenheim Buttery
Website refers to a website operated by Us.
2. Your consent
3. Collection, use & retention of information
We collect, use and retain information about you only to the extent that is reasonably required to conduct our business effectively.
We may collect personal details such as but not limited to Your name, address, accommodation details, credit/debit card number and expiry date, billing details and telephone numbers. Your credit/debit card details are only used to process the transaction you have requested and are NOT used in any other way by Us.
4. Protection of information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of Your Information in order to prevent unauthorised access or disclosure.
We are compliant with the Payment Card Industry security standard (PCI-DSS Level 1). We are audited annually by an independent expert and the card schemes, including a full review of our systems and procedures, and the relevant penetration tests, to ensure that we provide the highest level of card payment security. Card details processed by The Blenheim Buttery are encrypted and fully tokenised and are not held beyond the scope of the booking duration.
5. Disclosure to third parties
We will not disclose any of your personal data to any other party for business purposes, however, we may disclose your personal information at any time where necessary with the relevant competent authorities (for example police, customs and tax authorities) where required to do so by law or to comply with any legal obligation or requirement, such as an order of the court.
6. Employee access to information
Your information is disclosed to our employees on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
We may use this information in order to contact You to perform the fulfilment or payment of any Bookings made by You.
7. Updating, maintenance and accuracy of your information
We do our best to ensure that all information held relating to You is kept up-to-date, accurate and complete.
Data populated by You (including your personal details entered in any fields) is Your sole responsibility and any changes to any aspect of Your personal data should be updated directly by You.
8. Complaints procedure
You have the right to request a copy of the information we hold about You, and you have the right to request that Your personal data be deleted from our systems. Our security procedures mean that we may request proof of identity before we are able to disclose any Information to You.
To the extent that We have a legal obligation to hold Your Information – for example the requirement to hold invoice information for up to seven (7) years and the requirement to provide guest registration information to the local health & safety or police authorities – the minimum Information required shall be held until the legal requirement expires and the minimum required Information shall be passed to the relevant authorities.
If You wish to make a complaint about The Buttery, our services or any associated matter, you may contact us by telephone, email, or letter. We do not require complaints to be made in writing. Wherever possible, complaints will be dealt with promptly, and you will receive a response under thirty (30) working days.
Our contact details are as follows:
The Blenheim Buttery,
7 Market Place,
Data Privacy complaints: email@example.com